Frequently Asked Questions (FAQ)

💌 Shipping & Handling

How long does it take to process my order?

All orders have a handling and packing time of up to 4 weeks. Most orders are sent out as quickly as possible, but this timeframe allows for unforeseen delays, busy periods, postage issues, and any other unexpected complications.

Where do you ship from?

At present, all orders are shipped from Australia, except for the Ironside 4–6 Special Edition Box, where fulfilment is split between Australia and the US.

Do you ship internationally?

Yes, I ship worldwide to most major destinations. If shipping to your country is unavailable at checkout, it means I’m currently unable to ship there.

Can you combine multiple orders into one shipment?

Because most products are packed in custom-sized packaging, orders usually cannot be combined into one shipment.

The book I want is out of stock, when will it be available again?

I only stock what I can currently handle, so that I can fulfil orders in a timely fashion. Please check back regularly, as the availability of products will rotate.

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💌 Orders, Changes & Cancellations

Can I cancel my order?

Yes, orders may be cancelled until a shipping label has been created. Once a label is generated, you will receive a shipping notification. At that point, the order can no longer be cancelled.

Can I change my address or order details?

Yes, changes can be made until your shipping label has been created. Please contact me as soon as possible if you need an update.

Are pre-orders final sale?

Changes and cancellations are possible until a shipping label is created.

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💌 Tracking & Delays

When will I receive tracking information?

Tracking is sent as soon as your shipping label is created.

Why does my tracking say “Pre-shipment” or “Pending”?

This means your shipping label has been generated, but the parcel has not yet been collected by the courier. Tracking will begin updating once the package is picked up. It may remain in this status during the handling period.

Will I be notified if there is a delay?

Yes. If there are any unexpected delays, I will always email you with an update.

What if my package is lost in transit?

If your package appears to be lost, please contact me and I will assist you in opening an investigation with the shipping carrier. Once a carrier confirms a parcel is lost, we will work together on a replacement or refund where possible.

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💌 Products & Signatures

Are all books signed?

Signing varies by product. Please refer to the individual product page for full details.

Do you offer personalised signatures?

Personalisation options (where available) are listed on each product page.

What are stocktake / imperfect books?

Stocktake and imperfect books may have minor cosmetic flaws or minor printing errors. These book are sold at a discounted rate, and returns are not accepted.

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💌 Returns, Refunds & Damages

Do you accept returns?

Due to the nature of signed and limited-edition items, returns are not accepted unless an item arrives damaged or incorrect.

What if my order arrives damaged?

If your item arrives damaged, please email me within 7 days of delivery with photos of the damage and packaging. I will arrange a replacement or refund where appropriate.

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💌 Contact & Support

How can I contact you?

Please email Courtney for all order enquiries: janewashingtonpa@gmail.com

How long does it take to receive a reply?

We aim to respond within 1–3 business days. During busy release periods, replies may take slightly longer.

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Thank you so much for your patience and support. As a small independent author, I truly appreciate every order and do my best to make sure each one is packed with care 💛