We're based in Brisbane, Australia. The store currency is in AUD.

Yes, and yes!

Once we begin preparing your parcel, tracking will appear in your shipping-confirmation email and on your order-status page. Here’s what each tracking stage means:

• Label created / Confirmed / Pending: Your shipping label has been created and Australia Post has received the electronic tracking information. Your order may still be undergoing packing at this stage and has not necessarily been handed to Australia Post yet.
  
• Awaiting carrier pickup / Ready for processing: Your parcel has been packed or is being prepared for lodgement with Australia Post. Tracking may remain at this stage for several business days while we finish packing a large release or preorder batch.
  
• Picked up by carrier / We’ve got it: Australia Post has received and scanned your parcel. This is the point at which your order has physically left us.
  
• In transit: Your parcel is travelling through the Australia Post network. Tracking may not update at every stop.
  
• Out for delivery: Your parcel is with the driver and is expected to be delivered that day.
  
• Attempted delivery: Australia Post attempted delivery but could not complete it. Please check the tracking information for redelivery or collection instructions.
  
• Ready for collection: Your parcel is waiting for collection from a Post Office, Parcel Locker or other nominated collection point.
  
• Delivered: Australia Post has recorded the parcel as delivered.
  

For international orders, Australia Post may transfer the parcel to your country’s postal service. Tracking terminology and update frequency may change after this handover.