Preorder Policy

This policy applies to all products marked as a preorder and purchased through Jane Washington Books. By placing a preorder, you agree to the terms below.

Product-specific information displayed on the relevant product page—including estimated dispatch dates and available payment options—forms part of this policy.

1. What is a preorder?

A preorder allows you to reserve a product before it is ready for immediate dispatch.

Preorder products may still be in production when ordered. Any dispatch or release date shown on a product page is an estimate and is not a guaranteed delivery or arrival date.

2. Estimated dispatch dates

The estimated dispatch date or dispatch period will be displayed on each preorder product page. Delivery time begins after an order has been dispatched and will vary according to the destination and shipping service selected.

Production, freight, customs and other circumstances outside our reasonable control may affect the estimated dispatch date. If a delay occurs, we will provide updates using the email address supplied with your order.

If an expected delay becomes material, we will provide a revised estimate and give affected customers the option to continue with or cancel their preorder. Any amount paid for a cancelled preorder will be returned to the original payment method.

3. Preorder payment options

Available payment options will be displayed on the relevant product page and may vary between products.

Pay in full

If you choose to pay in full, payment will be processed when your preorder is placed.

Any preorder discount or promotional price will be shown before checkout. If your preorder is later cancelled and qualifies for a refund, you will receive the amount you actually paid.

Reserve now, pay later

Where this option is available, the amount shown at checkout will be charged when your order is ready to enter fulfilment or dispatch.

By selecting this option, you authorise Jane Washington Books to charge the remaining balance to the payment method supplied with your reservation.

Please ensure that your payment and contact information remain current. If payment cannot be processed, we will contact you using the email address supplied with your order. If payment remains unsuccessful after seven business days, we may cancel the reservation and release the stock.

4. Prices

The price confirmed when you place your preorder will apply to that order, subject to any clearly disclosed payment-option discount.

Later price increases or reductions will not be applied retrospectively to existing orders.

All prices are displayed in the currency stated on our website. Any currency conversion or international transaction fee imposed by a payment provider is outside our control.

5. Products ordered together

Unless otherwise stated, an order containing both preorder and in-stock products may be held until every item in the order is ready for dispatch.

If you would like available items sent separately, please place them in a separate order. Additional shipping charges may apply if split shipping is requested after an order has been placed.

6. Change-of-mind cancellations

Change-of-mind cancellations are accepted until an order enters fulfilment.

If you selected a pay-later option and payment has not yet been processed, the reservation will be cancelled without charge. If you paid in full, the amount paid will be refunded to your original payment method.

Once an order has entered fulfilment or been dispatched, it cannot be cancelled or returned solely because you changed your mind, ordered the wrong item, found the product cheaper elsewhere or no longer want the product.

To request cancellation, contact us at courtney@janewashington.com and include your order number. Sending a cancellation request does not guarantee cancellation if fulfilment has already begun.

7. Changes to preorder products

Preorder photographs may show prototypes, advance samples, digital representations or products from an early production run.

Minor differences may occur between on-screen images and the finished product, including slight variations in colour, foil, texture, placement, materials or finish. Screen settings and lighting can also affect how colours appear.

If we make a material change to a product’s design, specifications or included contents, we will notify affected customers before fulfilment. Customers who do not wish to accept a material change may cancel the affected preorder for a refund of the amount paid.

8. Cancellation by Jane Washington Books

We may cancel a preorder if:

• the product cannot be produced or supplied;
• we cannot obtain sufficient stock;
• a listing, price or payment error prevents us from fulfilling the order as agreed;
• payment cannot be processed;
• we reasonably suspect fraud or misuse; or
• fulfilment becomes unlawful or impracticable.

If we cancel an order, we will notify you. Any amount already paid for the cancelled product will be refunded to the original payment method. If no payment has been taken, the reservation will be cancelled without charge.

9. Shipping and delivery

Shipping charges will be displayed or calculated at checkout unless otherwise stated.

Estimated dispatch dates are not estimated arrival dates. Once an order has been dispatched, transit times may be affected by the carrier, customs processing, weather, peak periods and other circumstances outside our control.

International customers are responsible for any import duties, taxes, customs charges or handling fees imposed by the destination country, unless the checkout expressly states that these have been collected in advance.

Please check your delivery address carefully. Address changes may be requested before fulfilment begins, but we cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched. Additional postage may apply if an order must be resent because an incorrect or incomplete address was supplied.

10. Faulty, damaged, incorrect or misdescribed products

Please contact us as soon as reasonably possible if your order arrives damaged, faulty, incorrect or materially different from its description. Include your order number and, where possible, clear photographs showing the issue and the packaging.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or another remedy.

11. Policy updates

We may update this policy from time to time. The version in effect when you place your preorder will generally apply to that order, unless a later change is required by law or gives you more favourable rights.

12. Contact

For preorder questions, payment updates, address changes or cancellation requests, contact:

Jane: inquiries@janewashington.com
Jane's assistant: courtney@janewashington.com